Below is a list of our most frequently asked pre-sales questions. If you cannot find the answer to your inquiry, please feel free to speak to us live by clicking the button at the top right of this page. If one of our representatives is unavailable, please use this contact form and we will get back to you as soon as possible.
General FAQ
- How soon are accounts setup and ready for use?
- Can I access and update my website through FTP 24 Hours a day?
- Will you maintain backups of my data?
- What if I need more (or less) disk space in the future?
- What is your policy on spamming?
- What is your policy on adult sites?
Technical FAQ
- How long will it take for my domain to transfer/point to your servers?
- Where can I access more information regarding technical issues?
- How often are technical support representatives available?
Account & Billing FAQ
- What forms of payment do you accept?
- What name would appear on my credit card statement?
- If I wanted to upgrade or downgrade a plan in the future, would I need to pay any additional fees?
- How do I cancel my account?
- How do I apply for my 30 day money back guarantee?
Answers to General Questions
- How soon are accounts setup and ready for use?
After completion of the order process, your account will be setup within 6-8 hours. In most cases accounts are setup within 1 hour.
After you sign up, you will receive a confirmation email. Please note that if payment was not made during the signup process, your account will not be activated. Once payment is received, we will activate & setup your account. You will receive an email with all your account information once activated.
- Can I access and update my website through FTP 24 Hours a day?
Yes. You may access FTP to update your site whenever you'd like, as often as you'd like.
- Will you maintain backups of my data?
Yes. All sites are backed up on a daily basis, and are stored for a period of 7 days. You may also backup your site through your administrator control panel. We highly recommend that you keep a backup of your site.
- What if I need more (or less) disk space in the future?
If at any time you wish to upgrade or downgrade your account, you can do so by contacting the Sales Department. There are no setup fees to upgrade or downgrade your account.
- What is your policy on spamming?
Spamming will under no circumstances be tolerated on our servers. Anyone caught sending unsolicited/unwanted emails (SPAM) from our servers will have their account suspended or deleted immediately.
- What is your policy on adult sites?
We do not host sites which contain any sort of adult material. This includes, but is not restricted to nudity, pornographic material, obscene references and/or external links to such sites. Clients who violate this policy will have their account suspended, or removed from our servers.
If your content is in art form, or if you are unaware if your content would violate this policy, please send us an email at sales@dothost.ca to speak with a sales representative.
Answers to Technical Questions
- How long will it take for my domain to transfer/point to your servers?
The standard amount of time it takes for a domain to fully propogate throughout the internet is 24 - 72 hours.
If you purchase your domain from us, it will be registered & accessible usually within 24 hours.
- Where can I access more information regarding technical issues?
For more information regarding technical and general help questions, visit our Knowledge Base. We have a vast directory of our most frequently asked questions to get you started building & managing your web site.
If you can't find an answer to your questions at the Knowledge Base, contact a Live Representative, or open a ticket at the support desk and we'll get back to you asap.
- How often are technical support representatives available?
Technical support representatives are available 24/7 at the Support Desk to help you with any questions and/or problems that you have. We understand the importance of customer satisfaction and that is why we strive to be available to serve you, on your schedule.
Answers to Account & Billing Questions
- What forms of payment do you accept?
Currently, we accept MasterCard, Visa, American Express, and JCB.
We also accept payments through PayPal, and Interac Email Money Transfers.
We do not accept cheques or money orders at this time.
- What name will appear on my credit card statement?
Our company name, DOTHOST Solutions, is the name that will appear on your credit card statement for our charge. If you paid via PayPal, then PAYPAL-DOTHOST will appear on your statement.
- If I wanted to upgrade or downgrade a plan in the future, would I need to pay any additional fees?
No. There are no setup fees to upgrade or downgrade your account.
- How do I cancel my account?
You may cancel your account at any time by contacting the Sales Department via email or by calling in. For security purposes, you will be required to provide your main account password. You may receive an email or phone call to confirm the cancellation.
- How do I apply for my 30 day money back guarantee?
If it has been 30 days or less since you've signed up and you'd like to cancel your account and receive your money back, just open a ticket at the support desk stating just that and we'll gladly refund your hosting payment.
Please note: Domain fees & account add-on charges are excluded. Click here for more details regarding this policy.
Once you have applied for your refund, we will reimburse you by cheque, money order, or to your credit card. Please allow 2-4 weeks for delivery.
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